Had a great experiencing filing a complaint with them!!!
I recently ordered a cotton scarf from Tassur but received one made of lawn fabric instead. After a few days, I got in touch with Zarmeena Khan at Tassur, who was incredibly helpful in resolving the issue. She ensured that the return process went smoothly and even sent me a special gift as a gesture of goodwill. Although I was initially upset, I appreciate how well Tassur handles complaints because they truly value their customers.
Thank you, Zarmeena Khan!
S
Shafaq Naveed
Wabasta Ajrak Chadar
I really like my Wabasta Ajrak Chaadar, it's cultural, chic and comfortable!
Enjoy worry-free shopping with TASSUR. If you receive a damaged or incorrect item, we’ll happily exchange it or issue store credit. Exchanges are accepted within 7 days of delivery. For details, see our Exchange & Returns Policy.
I purchased the Ajrak Shawl and Ajrak Scarf online and it was delivered to me in 3 working days. The young woman dealing with WhatsApp was very kind and cooperative and even showed me shawls by taking photograph of them so that I can have some sense of the color.
Fabric is soft and I can smell the beauty and rich heritage of Sindh in it. Thank you!